ORDER POLICY

Orders will be processed in 1 or 2 business days.
Our site is hosted on a 128-bit (SSL) encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from Mauya.com will be labeled Mauya.com on the outside of the shipping package.
** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!

CANCELLATION POLICY

If you wish to cancel your order, please notify us immediately. Request to cancel your order must send us e-mail to check your order status.

We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST SEND US E-MAIL Before you return items. Please read our Return Policy page.)

PAYMENT OPTIONS

We accept the following payment methods, Visa, MasterCard, Paypal. Your Credit Card Charge will appear as 'Mauya Tokyo (DBA)'.

We don't accept Cashier's Check, Money Order or Personal Check. Orders MUST paid by the following payment methods, Visa, MasterCard, Paypal.

CLEARANCE ITEMS

All sales are final on Clearance Items! (NO RETUNABLE)



BACK ORDERS

If an item is not available due to backorder on an order with multiple items, we will ship the remaining portion of your order accordingly and notify you of the backorder item. Your credit card will be billed only for the items that are being shipped and for the shipping method that you selected.

SHIPPING AND HANDLING

*USPS PRIORITY
- Estimated delivery time will be approximately 2 - 4 business days for most cities.
- Shipping and Handling Fee will be automatically calculated by destination.

*USPS EXPRESS
- Estimated delivery time will be approximately 1 - 2 business days for most cities.
- Shipping and Handling Fee will be automatically calculated by destination.